Terms of Service
Welcome to Sydney Poolscapes. We are thrilled to have you here. By accessing or using our services, you agree to be bound by the following Terms of Service, which outline the rules and regulations for the use of Sydney Poolscapes’ website and services. If you do not agree with these terms, please do not use our services. We aim to provide the highest quality service, and your compliance helps us maintain a safe and enjoyable environment for everyone.
Services
Sydney Poolscapes provides a comprehensive range of services including pool construction, maintenance, and landscaping. We specialise in designing and building custom pools that fit seamlessly into your outdoor space. Our maintenance services ensure your pool remains in top condition year-round, and our landscaping expertise transforms your pool area into a beautiful oasis. Every service we offer is tailored to meet the specific needs and preferences of our clients, ensuring a personalised and satisfying experience.
User Responsibilities
By using our services, you agree to:
- Provide accurate and up-to-date information when requested, ensuring that all data shared is current and truthful to facilitate smooth operations.
- Respect project timelines and communicate any changes promptly, allowing us to adjust schedules and resources effectively to meet project goals without delays.
- Ensure that all payments are made in a timely manner as outlined in your contract, helping maintain a healthy business relationship and enabling us to deliver consistent quality service.
Payment Terms
Payment terms will be detailed in your specific contract. Typically, an initial deposit is required to secure your booking, ensuring that your project is reserved in our schedule. Subsequent payments will be due at various stages of the project, often aligned with key milestones or deliverables, to ensure a smooth and transparent process. We aim to provide clear and manageable payment terms to facilitate a successful collaboration.
Cancellations and Refunds
If you need to cancel your project, please notify us as soon as possible to allow us to make the necessary adjustments. Refunds will be issued based on the percentage of work completed, minus any non-refundable deposits. Additionally, please note that the timeline for processing your refund may vary depending on the complexity and scope of the work already undertaken. We appreciate your understanding and cooperation in this matter.
Liability
Sydney Poolscapes is not liable for any damages or injuries resulting from the use or misuse of our designs and installations. We take pride in the quality and safety of our work, but it is essential that all clients adhere to the safety guidelines and maintenance schedules provided. Regular maintenance and proper usage are crucial to ensuring the longevity and safety of your poolscape. We encourage clients to reach out with any questions or concerns regarding the upkeep of their installations to prevent any potential issues.
Changes to Terms
We reserve the right to modify these Terms of Service at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting on our website, ensuring that you have the most current information available. It is your responsibility to review the Terms regularly to stay informed of any updates. By continuing to use our services after changes are made, you agree to be bound by the revised Terms.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of New South Wales, Australia. This includes any applicable state and federal laws that may impact the interpretation and enforcement of these terms, ensuring that all provisions are upheld under the jurisdiction of New South Wales.
Contact Us
If you have any questions about these Terms of Service, please contact us at:
Sydney Poolscapes
Email: sales@sydneypoolscapes.com.au
Phone: 1300 112 488
Thank you for choosing Sydney Poolscapes. We look forward to creating your dream outdoor space!
